Every business needs to ask its customers for feedback. It’s the best way to improve and grow, to learn about ways to provide even better service.
But many companies don’t survey their customers, afraid of what they’re likely to hear! It’s human nature to only want to hear the positive, but feedback of all types is what it takes to remain successful and growing today.
That’s why we’re so pleased to see the results of our own Client Satisfaction Survey. Certainly, there are things you pointed out for improvement. We are human, after all! But overall, clients in an online survey we conducted during September 2010 had good things to say:
- 87% rated our “sense of urgency” in filling a job order as excellent
- 84% said our response when you DID have an issue with a temp or with Alliance was “exactly the way I would have expected or done it myself.”
- The big one: 87% said they were VERY likely to recommend Alliance Solutions Group to a friend or colleague.
Other comments we received that were interesting included references to our “excellent knowledge of a position and thorough understanding of the company’s culture and environment,” along with positive comments about staff follow-up: “I heard every day with an update on where we stood with candidates and getting the position filled.”
Thanks for the feedback, everyone. And call anytime – no need to wait for a survey to tell us your ideas for how to improve!